FAQ - HOw We Do Business

Cleaning Supplies

Paintball

What is NOT included in the ticket price?


Paintballs, food and drink are NOT included in the cost of the Paintball X tickets. When you book a paintballing party you will be asked to confirm each person’s first 100 paintballs for £9.99(1) per person, this way you will have 100 paintballs to start your day. Lunch can be purchased in advance through our bookings team, snacks and refreshments are available from our onsite shop.




Can I drink alcohol at the centre?


We don't permit any alcohol consumption on site. Any players found to be under the influence will be excluded from the games without refund and asked to leave the centre for their own safety.




Can my group play paintball mid-week?


At most PaintballX centres you can, provided that the minimum spend has been met. If the minimum spending requirement has not been made, unfortunately we aren’t able to open a centre mid-week, which you will be notified of at the time of your enquiry. However an alternative venue or date will always be offered for you.




How many people do I need to make a booking?


There is no minimum or maximum group size requirement – you can play paintball with any amount of people or individually if you prefer. Your group will be mixed with other players to make up teams for the day but private games can be arranged for larger groups of 40+ individuals. Please be aware that to open a centre, we may require a minimum spend for the group of players you wish to book. Please enquire for specific requirements for each centre.




What does a Paintball X ticket include?


- Equipment hire for the day, including: full head helmet, overalls with padded collar, padded body armour, the latest semi automatic paintball gun and unlimited gas propellant refills. - Comprehensive Public Liability Insurance - Supervision and assistance during the games from friendly, fully trained paintball staff.





General

How do I make a booking?


Go to www.paintballx.com/book-now/ to submit your booking request. We will contact you to confirm your booking and to take payment. We will also give you all the information you need to prepare for your paintballing day out. PaintballX accepts payments made via Visa, MasterCard and Maestro. Alternatively you can call our friendly event coordinators on 0203 869 9192 to make your booking.




How much do paintballs cost?


Paintball prices at our centres start from £6.99 per 100 when bought by the box (2000 balls) or £7.99 per 100 when purchased in bulk of 1000 paintballs or £9.99 per 100 when purchased in smaller amounts. Additional paintballs can be purchased from the shop at any time during the game day.




How far ahead do I need to book?


To avoid disappointment it's best to book at least two weeks in advance as bookings are subject to availability. Your chosen centre and date may not always be available but you will be offered a list of alternatives to choose from.




Can I pay for my booking on the day?


No, unfortunately not. Every PaintballX centre has a limited capacity and player numbers need to be confirmed prior to the game day in order to organise equipment, catering arrangements, teams and the marshalling staff.




Is there food and drink available at the centre?


Almost every centre has an onsite shop where you can purchase a selection of refreshments and snacks.




Am I allowed to bring my own equipment?


Players can bring certain items of their own to our centres, but it is always up to the Centre Manager whether or not you can use it. You can bring your own goggles but only if they have been manufactured specifically for paintball games and have not been altered in any way. Players are unable to bring their own paintball gun to the centre unless a private game has been arranged and the gun can operate from the gas canisters provided by the paintballing centre. The use is solely at the discretion of the Centre Manager, and all paintball guns are subject to a chronograph test before use. We do not allow players to bring their own gas or bottles on site for health and safety reasons.




What happens if it rains?


Paintball games go ahead regardless of any inclement weather conditions (except in very extreme circumstances, in which case you will be notified). The games take place outdoors but there are sheltered seating areas in the base camp. In wet weather players may also bring waterproof clothing to wear under their paintball overalls.




Do I have to fill out a registration form?


Every customer is required to fill out a registration form before they can play paintball at our centres. All players under the age of 16 are required to have a Parental Consent Form signed by a parent or guardian; we suggest that these forms are sent out with your invitations. Other parents should return their completed forms to the group organiser for them to bring to the centre on the day of your event. Don’t worry if you don’t have time to complete them before the day as our centres have spare registration forms which you can complete when you arrive.




What should I bring with me?


We recommend that players wear comfortable, old clothing and to bring a change of clothes for the end of the day (personal belongings can be stored in our lockers which you can hire for the day). It’s strongly recommended that you wear walking boots with ankle support and a deep tread rubber soleas it can be muddy in the winter months. Some customers may choose comfort over safety and wear wellington boots. Armoured gloves can be bought from our onsite shop for £6.99(1) but you are welcome to bring your own. We accept PIN verified card payments however these may incur transaction fees so it is recommended you bring cash for any additional paintballs or food.




The centre I want to visit is closed/hasn't opened yet, what should I do?


We will always offer you the closest possible alternative venues. The locations of paintball centres are subject to change for reasons out of our control however PaintballX undertakes to maintain a minimum of 10 paintball venues.




What is the recommended footwear for paintballing?


We strongly recommend that players wear sturdy walking boots with ankle support and a deep tread rubber sole, as it can get muddy and slippery out in the game zones.




Are Paintball X tickets refundable?


Every Paintball X ticket comes with a fourteen-day satisfaction guarantee so if you’re not happy with your purchase you can get a refund within fourteen days of purchasing the tickets. To apply for a refund, simply contact us at Paintball X LTD, Kemp House, 152-160 City Road, London, EC1V 2NX or a model cancellation form can be found here. Refund requests must be received in writing and please include your full details. All physical vouchers and tickets must be returned to the above address. Use a traceable postal service as you will be responsible for the items until we receive them. If you have purchased your tickets from an on-street promotion, then Paintball X processes refunds on behalf of independent Paintball X resellers and can take up to 21 days to go through. Refund requests must be sent within fourteen days of purchase. Please note that once this fourteen day period has passed, the terms and conditions of the ticket will constitute a legally binding contract and it will not be possible to refund the cost of your tickets. We also reserve the right to return items that have been sent to us where the initial refund request was received outside of the fourteen-day period.




How can I contact PaintballX?


You can reach Paintball X directly on 0203 869 9192 or email us at paintballxltd@gmail.com and one of our friendly paintball consultants will be able to answer any questions you may have.





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